System Failure Disaster: An Hour Of Customization Vanished! đ
I want to share my terrible online shopping experience as a serious warning to others. I spent an hour on the website customizing an expensive hat, selecting every detail perfectly, only to have the system crash right as I hit the final submit button. The entire effort was lost. My subsequent attempt to leave a review documenting this failure reflected my actual disastrous outcome:
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. That is exactly what I receivedâzero product, zero confirmation, and zero service. I felt compelled to leave a record of this failure and engage in a conversation with customer service because I need confirmation that my money wasn't taken and that I didn't waste an hour for absolutely nothing.
Customer: I just completed an entire customization process for a $300 hat, and your website crashed the moment I clicked 'Confirm Order.' Did the payment go through? I have no confirmation, no email, and the review system only registered a
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entry when I tried to comment on the submission failure.
CS Rep: I am so sorry that happened. In the event you loved this post and you would like to receive more details concerning https://www.oeppeo.com/ kindly visit the website. That is incredibly frustrating, especially after spending so much time creating a custom piece. Let me immediately check our transaction logs. Could you please provide the email address linked to the order attempt?
Customer: It's [customer email]. I am extremely worried about a double charge, or worse, that I wasted all that time for nothing. The entire system felt unstable and unreliable.
CS Rep: I completely understand your concern. Iâm checking now⊠I see no successful charges under that email address, which is good news regarding double billing. However, it confirms the order did not process. To remedy this, I can walk you through placing the order over the phone right now, and I will apply a 10% discount for the trouble
>Customer: A 10% discount helps ease the pain. Fine, let's process the order manually right now
>CS Rep: Thank you for your patience. I'm ready when you are. We will ensure this order goes through smoothly
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
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