Glue Gun Alterations

I felt compelled to share my terrible shopping experience as a warning to potential buyers. My situation was so frustrating—dealing with a low-quality product and shocking customer service—that I had no choice but to engage with customer service, hoping for an ounce of accountability. If you have any sort of questions pertaining to where and the best ways to make use of site, you could call us at our webpage. Based on my interaction and the shockingly poor product I received, I sincerely hope you think twice before giving these people a dollar. Once you make a down payment or pay for the garment in full, you'll be stuck with paying for a low quality dress. Especially dresses with beading; they literally handed me a dress with the design falling off. For the price they sell their dresses, the quality should be immaculate, and it is not.
Customer: I am calling because the beaded dress I picked up is already falling apart, and the alteration work is unacceptable. I am incredibly disappointed.
CS Rep: I am so sorry to hear about the condition of the garment, especially regarding the beading. Can you describe exactly what is happening with the design work?
Customer: The beads are literally falling off the fabric, and the seams from the alteration look terrible—my dress looks like it had a fight with a glue gun. When I brought this up in the store, the employee had no regard for customer service and looked me straight in the face and suggested
I
was the problem. Their professionalism is embarrassing.
CS Rep: I sincerely apologize for that incredibly poor interaction; that is not how our staff should behave. Regarding the quality issue, we need to correct this. We can arrange for an immediate return shipping label and open a formal quality control investigation once the garment is back here.
Customer: So I have to package up this low-quality product I paid full price for, hope your investigation agrees, and wait indefinitely for a refund? This experience has been terrible.
CS Rep: I understand your frustration with the process. To speed this up, I can open the quality review now based on your feedback, and once the tracking shows the return is initiated, we can process a conditional refund immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.