WARNING: Defective Custom Dress

I need to share my terrible online shopping experience as a cautionary tale for everyone considering ordering from this boutique. If you adored this write-up and you would certainly like to obtain more info concerning https://www.gracequeens.com/blogs/news/unbiased-review-the-best-womens-gold-blazer-for-professional-workwear kindly check out the web site. When my custom dress finally arrived—2 days later than promised—I was horrified by the quality control. My direct feeling and conclusion was
>UNPROFESSIONAL…dress arrived 2 days later than promised, stitching was horrible on one side, not to mention there was a whole on the left hip
>I immediately felt compelled to call customer service because I had paid a premium for a custom item that I was now expected to fix myself. I demanded a resolution, leading to a truly shocking and frustrating interaction with management, which only made me angrier and necessitated this public review
>Customer: I received my custom dress, and not only was it two days late, but the stitching is horrible, and there’s a whole on the left hip! What are you going to do about this defective item
>CS Rep: I sincerely apologize for the delay and especially for the unacceptable quality issue. That is completely frustrating, and I truly understand your anger. Can you confirm the order number so I can pull up the details
>Customer: It’s order #4455. When I called before, I was told to find someone to fix it myself, and then the manager, Jason, actually hung up on me. I paid for a custom dress, and I need a full refund immediately
>CS Rep: I am absolutely shocked by the unprofessionalism you experienced, and I assure you that the incident involving the manager will be addressed internally. Given the severity of the flaws you described, I will override the standard return process. I am processing a full refund for you right now and emailing a prepaid shipping label for the return
>Customer: A full refund and a prepaid label? That's what I needed in the first place. I shouldn't have to fight this hard for basic quality assurance and respectful communication
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap

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