Warning Bad Service Even Worse Hats: A Complete Rip-Off 😠

I am writing this as a serious warning to anyone considering placing an online order with this company. My experience was genuinely dreadful from start to finish, reflecting serious underlying issues with how this business operates. I felt compelled to leave a review and contact customer service immediately because I simply couldn't believe the low standard of quality and professionalism I encountered. My final conclusion, which I posted on the review site, summarizes it perfectly:
Bad service and even worse hats.
The entire process was frustrating, and the poor quality of the product I waited weeks for is completely unacceptable.
Customer: I need to speak to someone about my recent order, Order #A123. The quality of the hats I received is absolutely shocking, and the entire buying process was a nightmare.
CS Rep: I am truly sorry to hear that your experience was so negative. I understand you are deeply dissatisfied with both the quality of the product and the service you received. Can you describe specifically what issues you found with the hats themselves?
Customer: They look cheap, the stitching is uneven, and the materials feel flimsy; they don't look anything like the pictures online. Plus, I had multiple confusing communications when trying to track the shipment. Honestly, this felt like
bad service and even worse hats.
CS Rep: That detailed feedback is critical, and I sincerely apologize that we failed to meet basic quality standards and provide clear communication during your order fulfillment. That is certainly not the experience we aim for.
Customer: So what are you going to do about this? I paid good money for products that look like they belong in the trash. I shouldn't have to deal with this level of disappointment.
If you have any type of concerns pertaining to where and how to utilize oePPeo Gear, you can contact us at the website. CS Rep: I want to make this right immediately. We can certainly process a full refund once the items are returned, or if you prefer, I can set up an expedited exchange for a different style and personally oversee a thorough quality check before it ships out to ensure perfection. Which option works best for you?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.